FAQs

Choosing the right shoe size at Calzoro is simple if you follow a few careful steps. We always recommend checking our official size chart before placing an order, as it provides accurate measurements in both inches and centimeters. If you are between two sizes, it is generally better to choose the larger size to ensure comfort, especially for formal shoes like Oxfords or monk straps. Sneakers may offer a slightly relaxed fit, but sizing correctly ensures better support and reduces discomfort during long wear. We design our footwear to match standard Indian sizing, but foot shape can vary from person to person. Taking proper measurements of your foot length can help you make a more confident and accurate decision before purchase.

Yes, Calzoro shoes are specifically designed to provide comfort for long hours of wear without compromising on style. Every pair is built using cushioned insoles, flexible materials, and ergonomically designed soles that support natural foot movement. Whether you are walking, traveling, or working long hours, our footwear ensures reduced pressure on your feet and better overall comfort. We pay close attention to weight distribution so the shoes feel light and easy throughout the day. Breathable inner linings also help maintain freshness and prevent discomfort during extended use. Our goal is to make footwear that not only looks premium but also feels effortless, so you can stay active and confident from morning to night without any strain on your feet.

Calzoro uses carefully selected premium materials to ensure durability, comfort, and a refined finish in every product. Our shoes are crafted using high-quality synthetic leather and genuine leather in selected premium styles, along with strong rubber or EVA soles for better grip and flexibility. Inside the shoes, we use soft cushioning layers that enhance comfort and reduce pressure on the feet during daily wear. Every material is chosen after quality testing to ensure long-lasting performance and a premium look. We focus on combining strength with elegance so that the shoes maintain their shape and style over time. This careful balance of materials allows us to deliver footwear that feels luxurious while still being practical for everyday use.

Delivery at Calzoro is designed to be fast, reliable, and convenient for all customers across India. Once your order is confirmed, it is usually processed within 24 to 48 hours. After dispatch, delivery typically takes 2–5 business days for metro cities, 3–7 days for most other locations, and up to 10 days for remote areas. We work with trusted courier partners to ensure your footwear reaches you safely and on time. However, delivery times may slightly vary due to weather conditions, holidays, or logistical delays beyond our control. Once shipped, you will receive a tracking ID so you can monitor your order in real time and stay updated on its journey until it reaches your doorstep.

Yes, Calzoro provides a smooth and customer-friendly return and exchange policy to ensure complete satisfaction with every purchase. If you are not happy with your order, you can request a return or exchange within the specified return period, usually 7 days after delivery. To be eligible, the product must be unused, unworn, and returned in its original packaging with all tags intact. We especially offer easy size exchanges to help you get the perfect fit without hassle. Once the returned item is received and inspected, we process exchanges or refunds based on your request. Our goal is to make your shopping experience risk-free and convenient, so you can shop with full confidence knowing that support is always available if something doesn’t fit or meet your expectations.

Tracking your Calzoro order is simple and transparent, so you always know where your package is. Once your order has been shipped, you will receive a tracking ID via email or SMS, depending on the contact details provided at checkout. You can use this tracking number on the courier partner’s website to see real-time updates about your shipment. The tracking details usually include dispatch status, transit location, and estimated delivery date. We ensure that customers stay informed at every step of the delivery journey. If you face any issues while tracking your order, our support team is always available to assist you. This system is designed to give you complete visibility and peace of mind until your shoes safely reach your doorstep.

If you receive a damaged or defective product from Calzoro, we recommend contacting our support team immediately so we can resolve the issue quickly. You should report the problem within 48 hours of delivery and provide clear images of the product along with your order details. Once verified, we will arrange either a replacement or refund depending on the situation. Our process ensures that customers are not inconvenienced due to rare transit or manufacturing issues. We work closely with our delivery partners to prevent such cases, but if they do occur, we take full responsibility to make it right. Customer satisfaction is our priority, and we aim to resolve all such concerns in a smooth, fast, and hassle-free manner.

Yes, Calzoro allows customers to request a change in delivery address, but only if the order has not yet been shipped. If you need to update your address, it is important to contact our customer support team as soon as possible with your order details and the corrected address. Once the order is dispatched, changes cannot be made, and you may need to wait for delivery or arrange a return if needed. We always recommend double-checking your address before confirming your order to avoid delays or delivery issues. Our support team will do their best to assist you quickly, ensuring your order reaches the correct destination without complications whenever possible.

Proper care of your Calzoro shoes ensures they last longer and maintain their premium look. We recommend cleaning your shoes regularly using a soft cloth to remove dust and dirt, avoiding harsh chemicals or excessive water. For leather shoes, using a good quality polish can help maintain shine and texture, while sneakers can be gently cleaned with mild soap and a damp cloth. Always store your shoes in a cool, dry place away from direct sunlight to prevent damage or discoloration. It is also best to use shoe trees or stuff them lightly with paper to maintain their shape. Rotating your footwear instead of wearing the same pair daily can also increase durability and comfort over time.